When your essential patient care equipment such as hoists, stand aids and airflow mattresses fails, we understand that it’s deeply frustrating, costly in time and money and affects the safety of your care teams and the quality of life of the people you support.
We’ve recently been asked by several customers whether we can provide an emergency equipment breakdown service for essential care equipment for them, so we wanted to write a short article to explain what we can offer to you, and to highlight the benefits of our services.
And here’s a real life success story of how we helped a local care home by providing them with an emergency call out and repair service on their broken Stand Aid
We recently received a distress call to help a local care home customer with an emergency breakdown challenge they had, as their existing service provider couldn’t get to them for a whole week – (they are a national company based in North Yorkshire)
The care home had a stand aid with a broken knee pad and needed this equipment repairing much more quickly. So our Servicing Superheroes came to her rescue! Our engineer Phil was able to attend their site, diagnose the part which was needed, sourced the part and was able to fit it and get it back up and working within a few days.
Our contact at the home told us:
‘I can’t speak highly enough of Phil and Lee, your servicing team, they were fantastic! Without them being able to help me out and provide such a quick response and repair service on my Stand Aid, we would have had a lady who would have had to be hoisted, reducing her mobility and compromising her independence. They really were life savers for me’
Hcsuk General Manager Lisa Slater commented:
‘We fully understand that care equipment breakdowns can be detrimental to the quality of care and independence of the people you support, the safety of your staff and to your workload, so we provide you with a highly responsive call out and speedy efficient repairs, helping you to keep any disruptions to your business to a minimum.
You can benefit from our ‘Same Day’* and Next Day call out services in genuine emergencies for local care homes within a 30 mile radius of Eastwood – that’s why we operate within a 30 mile radius, to ensure we can always offer a fast response service to our customers.
To find out more about our emergency breakdown/call out repair service you can contact Lee, our amazing Servicing Coordinator, on 01773 532588 or email at servicing@hcsuk.co.uk today.
