---
title: The 5 key criteria that guide Hcsuk in understanding empathy and how it has shaped their business - HCSUK
description: How having my own Mum at home aged 98 living with vascular dementia helps me to shape my business with real empathy.
---

[HCS Knowledge Centre](https://knowledge-centre.hcsuk.co.uk)

# [The 5 key criteria that guide Hcsuk in understanding empathy and how it has shaped their business - HCSUK](https://knowledge-centre.hcsuk.co.uk/knowledge-centre/the-5-key-criteria-that-guide-hcsuk-in-understanding-empathy-and-how-it-has-shaped-their-business)

 Written by [HCSUK](https://knowledge-centre.hcsuk.co.uk/author/hcsuk) | Jan 6, 2022 12:00:00 AM

# The 5 key criteria that guide Hcsuk in understanding empathy and how it has shaped their business

How having my own Mum at home aged 98 living with vascular dementia helps me to shape my business with real empathy.

<https://www.youtube.com/watch?v=YZSxwqzq-7A>

[View full post](https://knowledge-centre.hcsuk.co.uk/knowledge-centre/the-5-key-criteria-that-guide-hcsuk-in-understanding-empathy-and-how-it-has-shaped-their-business)

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